My transaction has not been completed. What should I do?

If your transaction has not been completed, please check its current status through the D-PAYMENT dashboard.

Make sure the payment was made according to the amount and payment instructions provided.

If the payment has already been completed but the transaction status has not changed, please allow some time for the status to be updated.

If the status remains unchanged, contact D-PAYMENT Customer Support via Live Chat and provide the Transaction ID so our team can assist with the investigation.